Customer Support Policy

At OddsWiki, we are committed to providing excellent customer support to all our users.

Support Channels

We offer support through multiple channels including:

• Email: support@oddswiki.io

• Discord channel: https://discord.gg/Sva7ndPe

• and our help center.

Response Times

• Email support: Within 48 hours

• Discord channel: During business hours

• Priority support: For premium subscribers

Support Scope

Our support team can help with account issues, technical problems, billing questions, and general inquiries about our services.

Escalation Process

If your issue cannot be resolved by our first-level support, it will be escalated to specialized teams or management as appropriate.